How to access tVNS in the UK

For now, the way to get a tVNS device in the UK is to talk to us first. We are working toward direct ordering from this site, and we expect it to be available in the near term. Until the online checkout is live, please call or email us and we will arrange the rest. In any case, the conversation is the most useful first step for almost everyone.

Talk to us first

If you are not sure whether tVNS is right for you, or whether it is likely to help with your specific condition, call or email us before anything else. We would rather have an honest conversation up front than sell you something that is unlikely to help.

We can talk you through:

Whether tVNS has a credible evidence base for your condition.
What the realistic expectations are for response rate and time to benefit.
Whether there are contraindications that apply to you (for example, pregnancy or an active implant such as a pacemaker or cochlear implant), or reasons to check with a doctor first, such as a heart rhythm problem.
How the device works in practice and what daily use looks like.
Whether including a clinician already involved in your care would help with the decision.

We are not a call centre. When you call, you speak to someone who knows the product and the evidence behind it. If we think tVNS is unlikely to help you, we will say so.

If a clinician is already involved in your care, we are happy to speak with them directly. We can arrange a call, a remote demo, or an in-person visit. We work regularly with consultants, specialist nurses, and therapists across the UK and can answer the clinical questions they are likely to have. You do not need clinician approval to enquire with us, but the device is intended to be used under medical supervision, so including a clinician who knows your history tends to produce a better-informed and safer decision.

For a clinician who would prefer to read the underlying material themselves, the clinician zone of this site has the deeper documentation: evidence summaries, practice guidance, and resources.

For clinicians

Phone: +44 141 628 8222
Email: info@anatomicalconcepts.com
Opening hours: Monday to Friday, 08:30 to 16:30

Direct ordering: coming soon

Direct ordering of the tVNS device through this website is something we are working toward, and we expect it to be available in the near term. When it is live, you will be able to see the full pricing, complete a checkout, and arrange delivery without needing to call.

The substance of what you receive will be the same either way:

The device, the ear electrode, and everything you need to get started, with the manufacturer's instructions for use included.
Warranty and after-sales support handled by Anatomical Concepts UK in the UK, not routed through the manufacturer in Germany.
The statutory 14 day cancellation right under the Consumer Contracts Regulations 2013, in case you change your mind.

Until the checkout is live, please call or email us and we will arrange invoicing, payment, and shipping directly. For pricing and product detail in the meantime, see the device page.

The device and pricing

A note on NHS access

tVNS is not currently available through the NHS as a routine treatment. There is no NICE technology appraisal or commissioning policy that covers it at the time of writing. Individual clinicians may recommend it within their clinical discretion, but funding would typically come from the patient or their family.

If you believe tVNS should be considered for NHS commissioning in your area, your clinician can make a case through the local individual funding request process. We can provide supporting evidence if that is helpful.

We mention this because it is a question we are often asked, and we think the honest answer is better than no answer.

What happens after you have the device

Once you have the device, you are not left on your own.

Setup. The device comes with clear instructions for use. If you need help getting started, call us.
Your clinician sets the starting conditions. We recommend discussing the stimulation parameters with your consultant or specialist. If they want guidance on protocols, we can provide it.
You use the device daily at home. Typical sessions run for a few hours. You can split this into shorter sessions if that suits your day.
You keep a diary. Whether that is a seizure diary, a mood log, or a behaviour record depends on your condition. This is important. It gives you and your clinician the information you need to judge whether the treatment is working.
You review with your clinician. At regular intervals (typically 4, 8, 12, and 20 weeks), you and your clinician look at the diary together and decide whether to continue.
You contact us if anything goes wrong. Warranty claims, device queries, and adverse event reports go to support@anatomicalconcepts.com or +44 141 628 8222.

Common questions about access

Do I need a prescription? You do not need a prescription to buy the tVNS device. However, its Instructions for Use state that it should be used under medical supervision, so we strongly recommend agreeing it with your clinician before starting. They know your medical history and can help you assess whether tVNS is likely to help in your situation.

Can my clinician order on my behalf? Yes. We can arrange invoicing for clinical settings. Contact us to discuss.

Is there a trial period? You will have a statutory 14 day cancellation right from the date of delivery. Beyond that, the nature of neuromodulation means that judging whether the device is working takes weeks to months of consistent use. We do not offer a money-back guarantee beyond the statutory period, but we do offer an honest conversation before you buy to help you decide whether it is likely to be worth trying.

Can I use tVNS alongside other treatments? Yes. tVNS is designed to be used as an adjunct to your existing treatment. It is not a replacement for medication, therapy, or any other intervention your clinician has put in place. Always discuss adding tVNS with your prescribing clinician.

Where to go from here

What is tVNS? if you want to understand the science before you decide.
Conditions if you want to read about the evidence for your specific condition.
The device if you want pricing and product detail.
For clinicians if you are a healthcare professional.
Contact us if you want to talk it through, or are ready to order.

This page is for information only. It is not medical advice. Any decision about tVNS should be made with your clinician, who knows your full medical history.

tVNS is a Class IIa medical device manufactured by tVNS Technologies GmbH, Germany. Distributed in the UK by Anatomical Concepts UK Ltd.