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tVNS UK

Accessibility statement

Our commitment to making tvns-uk.com usable for everyone, the standards we aim for, and how to tell us if something is not working for you.

Accessibility statement

Last updated: 9 April 2026

We want tVNS UK to be usable by everyone, including people who rely on screen readers, keyboard navigation, speech recognition software, or who have visual, cognitive, motor, or hearing impairments. This page explains what we aim for, where we know we have gaps, and how to tell us if something on the site is not working for you.

What we aim for

We aim to meet the Web Content Accessibility Guidelines version 2.2, at Level AA. This is the standard referenced by the UK public sector accessibility regulations and is a reasonable baseline for a medical device information and commerce site.

In practice, that means the site is designed and tested against the following principles.

  1. Perceivable. Text has sufficient colour contrast. Images have alt text. Video has captions where used. Content does not rely on colour alone to convey meaning.
  2. Operable. Every interactive element is reachable with a keyboard alone. Focus states are visible. Animation is subtle and does not trigger seizures or vestibular issues. There are no timed interactions that you cannot extend or turn off.
  3. Understandable. The language of the page is declared. The layout is consistent. Error messages are clear and tell you how to fix the problem.
  4. Robust. The code is valid and follows current web standards, so that assistive technologies can interpret it reliably.

Where we know we fall short

Accessibility is an ongoing job, not a tick-box exercise. We are honest about the areas of the site where we still have work to do.

  • PDF downloads in the clinician zone may not all meet accessibility standards. We are working through the back catalogue to tag, caption, and restructure them.
  • Older embedded images in some of the longer clinical pages may lack adequate alt text. We are reviewing them as part of the ongoing content review.
  • Complex tables summarising study data in the evidence library can be hard to read with a screen reader if the study reporting is complicated. We are gradually rebuilding these with better markup and, where appropriate, plain-language summaries alongside the tables.

If any of these gaps affect your use of the site, please tell us. We will prioritise the fix.

How the site is structured for accessibility

A few specific things we do, so you know what to expect.

  • Keyboard navigation. Every page can be navigated with Tab, Shift Tab, and Enter. Interactive elements such as the navigation menu, the conditions grid, and the clinician zone are reachable without a mouse.
  • Text sizing. Text resizes cleanly up to 200% without breaking the layout, using either your browser zoom or your operating system's text size settings.
  • Contrast. Body text and interactive controls are tested against the WCAG AA contrast thresholds. The accent colours are checked against both light and dark backgrounds where they appear.
  • Language. The primary language of the site is British English. This is declared in the HTML for assistive technologies.
  • Form errors. If a form field is missing or invalid, the error message is tied to the field both visually and for screen readers, so it is clear where the problem is.

If something is not working for you

If you run into a problem using the site, please tell us. The more specific you can be, the faster we can fix it. If you can include:

  • The page you were on (the address is helpful).
  • What you were trying to do.
  • What actually happened.
  • The browser and assistive technology you were using, if you know.

This makes the difference between a fix that takes a day and a problem that takes weeks to reproduce.

We will acknowledge your message promptly, tell you when we expect to have a fix in place, and follow up when the fix is live.

Enforcement

If you contact us and are not satisfied with our response, you have the right to contact the Equality and Human Rights Commission (EHRC) at equalityadvisoryservice.com for advice on enforcement under the Equality Act 2010.

How we test

We test the site with a combination of automated tools and manual review.

  • Automated tools catch colour contrast issues, missing alt text, form labels, heading structure, and other machine-detectable problems.
  • Manual testing covers keyboard-only navigation, screen reader compatibility (VoiceOver on macOS, NVDA on Windows), and the reading order of each page.
  • User feedback is the most valuable source. If you have told us something is not working, that goes straight to the top of the list.

Contact

To report an accessibility problem, request content in an alternative format, or ask any other accessibility question, please use our contact page.

This statement sits alongside our privacy policy and terms and conditions.